Frequently asked questions

How much is shipping?

Shipping is free on every order, with tracking. Orders are dispatched within 1–3 working days and typically arrive within 8–12 working days. See our shipping page.

Where do you ship?

To the United States, United Kingdom, Canada, Australia and New Zealand.

How do I track my order?

You get a tracking link by email as soon as your order ships. You can also enter your tracking number on our Track Your Order page.

Do you have a discount when I buy more?

Yes, automatically at checkout: buy 2 pieces and save 20%, buy 3 and save 25%, buy 4 or more and save 30%. Mix and match any pieces.

What is your jewelry made of?

Our gold pieces are gold-plated and our silver-colored pieces have a silver-tone finish. Stones are cubic zirconia or simulated stones. Every product page lists the finish and the stones.

How do I find my ring size?

Our ring size guide shows US, UK, Australian and New Zealand sizes side by side, with an easy way to measure at home.

How do I care for my jewelry?

Keep it dry and away from perfume, lotion and chlorine, and store pieces separately so they do not scratch. A soft cloth brings back the shine.

Can I return my order?

Yes, within 30 days of delivery. Unworn pieces in their original condition get a full refund; for hygiene reasons earrings must be unworn. See our returns page.

Can I send a piece as a gift?

Of course. Enter the recipient's address as the shipping address at checkout. Our packing slip does not show prices.

How can I reach you?

Email hello@auroraivy-jewelry.com or use our contact page. We answer within one working day.